Policies, Terms and Conditions

Request for Refunds

FEBC Australia recognises that it is possible to make an error when making an online donation, or for donors to change their mind about the donation they have made. Should donors require a refund please email requests to office@febc.org.au within 30 days of the date the donation was made. The request should include the details of the transaction including date, donation amount, donor’s name and the nature of the error. FEBC Australia will examine all requests for refund and endeavour to ensure that genuine errors are rectified.